How can we help?
Choose the channel that best matches your request. Using the customer support center is the fastest option for account, purchase, license, and download issues because the request remains connected to your DarkOra account.
Technical support, orders, and licenses
Open a ticket in the DarkOra support center. Include the relevant order number, product name, and a clear description of the issue. Never include passwords, private keys, seed phrases, or other secrets.
Sales and partnerships
Email [email protected] with a concise description of your proposal and the best way to contact you.
Security or abuse reports
Send responsible vulnerability, abuse, or security reports to [email protected]. Include reproducible details while avoiding access to data that is not yours. Our security contact information is also published at security.txt.
Legal and privacy requests
Email [email protected] and clearly identify the request. We may need to verify your identity before acting on requests involving account data.